The thing I find most surprising about these tryouts is nobody grasps customer service. Why wouldn’t clubs hold a meet the coaches session for parents during the tryouts. Not that hard. For example, at the 20xx age we are having 2 teams and here is the staff for each. Please come ask any questions you want of the coaches and directors about practice, playing time, philosophy, etc, etc. Parents would eat that up and feel comfortable vs an email invite and some bio of guy they never met. Put a face things and sell the product and then walk the talk and it’s that simple. We forget we are the clients as we continue to invest in youth sports.
I agree. But it usually doesn’t work that way. These people are x-jocks, teachers and coaches for the most part. They aren’t business men. They don’t get customer service. Fortunately for them, the demand is so strong, the lack of customer service doesn’t really hurt them. Referring to the industry as a whole, not just 91. Actually, 91’s customer service is the best that I am aware of, but nothing like what you refer to. Doesn’t exist in this business. Yet, anyway.
