Channy does care. He just realizes there are a bunch of useless parents who berate him because they don't see the truth in their kids' abilities.
"Useless" parents? Bet he doesn't think they are so useless when he is cashing their checks....A business that does not respect its customers will ultimately fail. Doesn't matter if you are selling lacrosse or running a dry cleaner. The fact that Express keeps chugging along makes me question whether these are isolated sour grapes.
Not exactly. He just keeps churning through a new group of unaware consumers. I bet there are less than 20% of express customers (suckers) that stick with them for more than a 2-3 years. But there is always a new wave every year of more suckers with starry eyed fantasies that he can suck dry when the more experienced families have long exited the crime scene.
